Refund policy

Return & Refund Policy

Last Updated: July 2, 2026

At MA LOVE, we are committed to providing high-quality Ayurvedic wellness products. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

7-Day Return Policy

You have 7 days from the date of receiving your order to request a return.

HuuTo be eligible for a return, your product must:

- Be unused, unopened, and in the same condition in which you received it.

- Be in its original packaging with all seals, labels, and accessories intact.

- Be accompanied by the original invoice or proof of purchase.

To initiate a return, please contact us at malove.customercare@gmail.com.

Once your return request is approved, we will provide instructions on how and where to send your package.

Return Address:

121,MIG-1 group-1 khb colony hootagalli mysuru

570018

Please do not send products back without first requesting a return, as unauthorized returns will not be accepted.

Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery. If you receive a damaged, defective, expired, or incorrect product, contact us within 48 hours of delivery by emailing malove.customercare@gmail.com with:

- Your order number

- Photos of the product

- Photos of the outer packaging

- A brief description of the issue

We will evaluate the issue and arrange a replacement or refund, where applicable.

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

- Opened or used hair care, skin care, face care, or wellness products.

- Products with tampered or broken seals.

- Customized or personalized products.

- Gift cards.

- Sale or clearance items, unless they are damaged, defective, or incorrectly delivered.

Exchanges

We currently do not offer direct exchanges. If your return is approved, you may place a new order for the product of your choice.

Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method within 10 business days. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

If you have not received your refund within 15 business days after approval, please contact us at malove.customercare@gmail.com.

Contact Us

For any questions regarding returns or refunds, please contact us:

Email: malove.customercare@gmail.com

Website: www.malove.in