Shipping policy
Shipping Policy
Last Updated: July 2, 2026
At MA LOVE, we are committed to delivering your order safely and on time. Please read our shipping policy carefully before placing an order.
Order Processing
- All orders are processed within 1–2 business days after payment confirmation.
- Orders are processed Monday to Saturday, excluding public holidays.
- During festivals, promotional sales, or high-order volume periods, processing may take slightly longer.
Shipping Time
Estimated delivery timelines are:
- Metro Cities: 2–5 business days
- Other Cities & Towns: 3–7 business days
- Remote Locations: 5–10 business days
Delivery timelines are estimates and may vary due to weather conditions, courier delays, or unforeseen circumstances.
Shipping Charges
- Free shipping on all prepaid orders above ₹499.
- Orders below ₹499 may incur a shipping fee, which will be displayed during checkout.
- Cash on Delivery (if available) may include an additional handling charge.
Order Tracking
Once your order has been shipped, you will receive a tracking link via email, SMS, or WhatsApp. You can track your shipment using the tracking details provided.
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Delivery
Please ensure that your shipping address and contact number are accurate while placing the order. MA LOVE is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.D
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elayed Deliveries
While we strive to deliver every order on time, delays may occur due to courier issues, natural disasters, strikes, or other circumstances beyond our control. We appreciate your patience in such situations.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photographs of the product and packaging. We will review the issue and provide an appropriate resolution.
Non-Deliverable Orders
If a shipment is returned to us due to an incorrect address, multiple failed delivery attempts, or refusal to accept the package, the customer may be required to pay additional shipping charges for re-dispatch.
Contact Us
For any shipping-related queries, please contact our customer support team.
Email: malove.customercare@gmail.com
Website: www.malove.in
Thank you for choosing MA LOVE. We appreciate your trust and look forward to serving you with authentic, science-backed Ayurvedic wellness products.